There are two options for forgotten usernames or passwords:
Option 1: As long as you have an updated cell phone number listed with EMG and your phone accepts text messages, you have the ability to do a mobile sign on. To access this, go to the login in page for portal, select “using a mobile phone”, enter your first and last name as well as your DOB, and enter your cell phone number. You will receive a verification code to enter; this will log you directly into your portal account.
Option 2: If you go to the login page and select “Trouble Logging In,” you will be redirected to a screen which will allow you to select the information you need. There, you will be prompted to answer your security question before receiving an email to reset your password.