Portal Questions

Frequently Asked Questions

My password has been reset, but I am still not able to log into my account. What do I do?

Make sure to wait up to 15 mins before trying to log back in. If this doesn’t work, feel free to reach out to our

Patient Portal Hotline
(714) 965-2529
Monday – Friday
8:15 AM to 5:15 PM

Can I change my own password to something that I will remember?

Yes. Once you log into your portal with the temporary password that we initially provide, you can go to the “My Account” tab, where you can find a “Reset Password” option. There, you can change your password and security question.

Why am I not receiving emails from MYEMGCHART?

Verify with our staff that we have the correct and most up to date email address in our system. If that is not the issue, make sure to enable us as a safe sender and make sure to check your junk/spam mail.

Can I log into my portal account for the first time through the Healow App?

No, you must create a portal account on a desktop or mobile platform first.

What if I forgot my username or password?

There are two options for forgotten usernames or passwords:

Option 1: As long as you have an updated cell phone number listed with EMG and your phone accepts text messages, you have the ability to do a mobile sign on. To access this, go to the login in page for portal, select “using a mobile phone”, enter your first and last name as well as your DOB, and enter your cell phone number. You will receive a verification code to enter; this will log you directly into your portal account.

Option 2: If you go to the login page and select “Trouble Logging In,” you will be redirected to a screen which will allow you to select the information you need. There, you will be prompted to answer your security question before receiving an email to reset your password.

Can I upload my own records to MYEMGCHART?

Unfortunately, at this time, you cannot upload your own records to the Portal. These records would not be viewable in your portal account because they would only show up as images. You may fax them or bring them into the office to have them placed in your chart as part of your medical history.

When can I expect a reply to my messages?

Please do not send urgent requests through the portal. If you require immediate assistance or information, please call the office. Messages are reviewed by the physicians and staff during regular business hours – Monday through Friday 8:30 am to 6:00 pm.

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