M-F 8:30 am – 5:00 pm

SAT 9:00 am – 11:00 am

SUN 9:30 am – 11:00 am

Common Portal Questions

My password has been reset, but I am still not able to log into my account. What do I do?

Make sure to wait up to 15 mins before trying to log back in. If this doesn’t work, feel free to reach out to our

Patient Portal Hotline
(714) 965-2529
Monday – Friday
8:15 AM to 5:15 PM

What if I forgot my username or password?

There are two options for forgotten usernames or passwords:

Option 1: As long as you have an updated cell phone number listed with EMG and your phone accepts text messages, you have the ability to do a mobile sign on. To access this, go to the login in page for portal, select “using a mobile phone”, enter your first and last name as well as your DOB, and enter your cell phone number. You will receive a verification code to enter; this will log you directly into your portal account.

Option 2: If you go to the login page and select “Trouble Logging In, you will be redirected to a screen which will allow you to select the information you need. There, you will be prompted to answer your security question before receiving an email to reset your password.

Can I change my own password to something that I will remember?

Yes. Once you log into your portal with the temporary password that we initially provide, you can go to the “My Account” tab, where you can find a “Reset Password” option. There, you can change your password and security question.

I had labs done on SPECIFIC DATE (Example: December 24, 2016), but I do not see the labs in the patient portal. What do I do?

Make sure to look at the most recent “Order Date” to check your labs. Once you open the lab, you will be able to see the collection date and report. Protected Health Information such as (STDs & Pregnancy tests) will NOT appear in your portal. Please contact our office if you need copies of this type of information.

Why am I not receiving emails from MYEMGCHART?

Verify with our staff that we have the correct and most up to date email address in our system. If that is not the issue, make sure to enable us as a safe sender and make sure to check your junk/spam mail.

Can I upload my own records to MYEMGCHART?

Unfortunately, at this time, you cannot upload your own records to the Portal. These records would not be viewable in your portal account because they would only show up as images. You may fax them or bring them into the office to have them placed in your chart as part of your medical history.


Can I log into my portal account for the first time through the Healow App?

No, you must create a portal account on a desktop or mobile platform first.

Is Healow Required?

Healow is not required–it just serves as another platform for you to access your Portal account on the go.

If you downloaded Healow you will need to provide a specific practice code in the app when searching for Edinger. Healow Practice Code – JCGIBA

You can access the Patient Portal Hotline to speak to someone directly about any portal questions you have.

Patient Portal Hotline
(714) 965-2529
Monday – Friday
8:15 AM to 5:15 PM


If you do not have the ability to give us a call or ask us your question in person, you can always email us at webcontact@edingermedicalgroup.com.  We review messages Monday through Friday during regular business hours.

When can I expect a reply to my messages?

Please do not send urgent requests through the portal.  If you require immediate assistance or information, please call the office.  Messages are reviewed by the physicians and staff during regular business hours – Monday through Friday 8:30 am to 6:00 pm.

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